Case Study – British Telecom (“BT”)

About the client:
BT is one of the leading providers in communications solutions, operating in more than 170 countries and running one of the largest IP networks in the world, with over 1,270 cities connected across the globe.

Why did they come to ClientEnabled?
BT required expert IT consultancy of a standard that matched the high quality expected of BT. Specifically, BT required a consultancy firm who have in-depth knowledge of Java technologies and that are capable of performing a variety of IT services on demand.

How did we help?
ClientEnabled assisted BT with:

• the development of a SEMP (Stub Equivalence Management Platform) BT Openreach Simulator for BT Global Services, BT Retail, BT Migration and BT Wholesale - supports EMP500, EMP600, EMP700, EMP800, EMP900 and EMP1000 and covers DialogueServices, Fulfilment, Assurance & Issue Management messages.
• the development of Stub KBD (Knowledge Based Diagnosis Tool) for the BT Retail and BT Wholesale divisions.
• the development of automated DEDS (Data Exchange Distribution System);
• software maintanence, web development and analysis;
• error detection and correction.

In addition, ClientEnabled provided 2nd line support and training for junior members of BT's team.

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